Resident Centered Care
Sterling Standard
Our Proactive, Comprehensive Care Model to Enhancing Your Life.
Sterling Estates’ care coordination program, is called Sterling Standard and it’s designed to be proactive and to simplify the often-complicated process of caring for a loved one, allowing us to focus on providing an improved level of care for our residents. By collaborating with families and healthcare providers, we aim to enhance residents’ quality of life and reduce preventable emergency room visits and hospitalizations.
Each Sterling Estates community features a dedicated RN Care Director who actively assists residents in managing their daily health needs. This RN Care Director partners with other healthcare professionals to advocate for residents during care transitions, ensuring seamless communication between providers, reconciling medications, and scheduling follow-up visits with physicians. Our comprehensive approach ensures residents receive the highest level of coordinated care and support.
Sterling Standard Benefits
Personalized Care
Tailored plan that outlines the specific services and support each resident requires to maintain their health, well-being, and quality of life. This individualized care plan development starts prior to resident moving in and begins in earnest upon move-in. The support and services change as needed, through regular check-ins with our care team.
Coordination of Care
We coordinate care for our residents by proactively managing their overall health. This includes assisting with preventive healthcare services, such as regular wellness visits, consultations with specialists, managing pharmacy needs, administering immunizations, and more.
Chronic Condition Management
Utilizing evidence-based protocols to manage chronic conditions and monitor changes in health, helping to prevent emergency room visits and hospitalizations.
Sterling Standard Outcomes
Minimal Rehospitalizations
Sterling’s 2% rehospitalization rate vs the national norm of 17%
Increased Resident Satisfaction
Coordinating care with providers, managing daily health needs, and overseeing urgent care to ensure comprehensive and seamless care for our residents.
Resident Healthcare Savings
Through guardian pharmacy our residents saved over $30k on prescription costs by resolving favorably for residents rejected third-party claims.
How Sterling Standard Helps Improve the Health of Sterling Residents:
*The following are real accounts of residents’ experiences with Sterling Care, from Care Managers at Sterling Estates.
Our Nurse Explains
On-Site Physician/Care Staff Visits Explained
A Resident’s Perspective
How Sterling Standard Helps Close Gaps in Care:
Step 1: Every Sterling HealthPlus community benefits from a care manager who is a registered nurse.
Step 2: We support our care managers with up-to-date technology and communication tools to enable responsive, effective care coordination with our residents’ primary care providers and other specialists.
Step 3: The RN Care Manager meets with every new resident to establish their current health status, then develops a personalized care plan based on their healthcare needs as well as individual values, goals and wishes. This meeting also confirms whether a resident prefers to receive primary care services on-site or outside their Sterling community – with input from the resident’s primary care team.
Step 4: The RN Care Manager monitors the overall health and wellness of the residents and helps triage urgent care needs.
Step 5: When residents need additional healthcare services, the Sterling HealthPlus RN Care Manager organizes care transitions, coordinates referrals, reconciles medications, and schedules follow-up visits.
